Privacy Policy

This Privacy Policy explains how Tuttiglam UK (“we”, “us”, “our”) collects, uses, shares, and protects your personal data when you visit or make a purchase on our website.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal data:

  • Personal details (name, email address, phone number)

  • Billing and shipping information

  • Payment information (processed securely by third-party payment providers and never stored by us)

  • Device and technical data (IP address, browser type, operating system, location data)

  • Behavioural and usage data collected through cookies, pixels, and analytics tools

  • Marketing preferences and interactions with ads

2. How We Use Your Information

We use your personal data to:

  • Process, fulfil, and deliver your orders

  • Provide customer support and order updates

  • Improve website performance and user experience

  • Prevent fraud and ensure transaction security

  • Personalise content, offers, and recommendations

  • Run and optimise advertising campaigns (including Meta Ads and Google Ads)

3. Advertising & Tracking Technologies

We use advertising and analytics technologies such as:

  • Meta (Facebook & Instagram) Pixel

  • Meta Conversions API

  • Google Analytics and Google Ads

These tools help us understand customer behaviour, measure conversions, personalise ads, and improve campaign performance.

Through the Meta Pixel and Conversions API, certain customer actions (such as page views, purchases, and add-to-cart events) may be shared directly with Meta in a secure, server-side manner.

Customers can control or disconnect this data sharing via their Facebook or Instagram Off-Facebook Activity settings.

4. Sharing Your Data

We may share your data with trusted third parties only when necessary, including:

  • Payment processors (Shopify Payments, Stripe, PayPal)

  • Shipping and logistics partners

  • Advertising platforms (Meta, Google)

  • Fraud prevention and security providers

We do not sell your personal data to third parties.

5. Cookies

We use essential, functional, performance, and marketing cookies to operate our website and deliver personalised advertising.

You can manage your cookie preferences at any time via our Cookie Policy or browser settings.

6. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent for marketing communications

To exercise your rights, contact us at: support@tuttiglam.co.uk

7. Data Retention

We retain order and transaction information for up to 6 years, in accordance with UK tax and accounting requirements.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: support@tuttiglam.co.uk